Frequently Asked Questions
Find answers to common questions about our apparel and accessories
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring a similar garment you own to ensure the perfect fit for our hoodies and tees.
Are your clothing items officially licensed?
Yes, all products sold on the Poppy Playtime Official Store are 100% authentic and officially licensed merchandise.
How should I wash my Poppy Playtime apparel?
To preserve the quality of the prints, we recommend machine washing cold, inside out, and tumble drying on low heat.
Can I change my order after it has been placed?
Orders are processed quickly. If you need to make changes, please contact us within 2 hours of placement to ensure we can update your request.
Do you offer international shipping?
Yes, we ship our fashion collections to fans worldwide. Shipping rates and delivery times vary by destination.
Will out-of-stock items be restocked?
Many of our limited-edition drops do not restock. We recommend signing up for our newsletter to receive notifications on restocks and new arrivals.